Terms & Conditions

Seller

Lumière Nordique, run by Inara, Norway. Postal and contact address: Lumiere Nordique, Fjellsveien 90, Drammen, 3035, Norway.

Registered business name: INNOVATIVE DESIGN BY INARA GRISANE. Organisation number: 998076579.

Contact: inara.grisene@gmail.com or +47 404 86 888.

Products and prices

All products are handmade, so small variations between pieces are natural. Prices are shown in Norwegian kroner (NOK) on the website.

Whether prices include VAT: [TO CONFIRM].

Ordering and payment

You can request an order via Instagram, or pay by card for selected products through Viva.com's hosted checkout. Orders are accepted from across Europe.

An order is not final until it has been confirmed directly by Lumière Nordique. Being returned to the website after checkout does not by itself confirm payment.

Accepted payment methods on the Viva.com checkout: [TO CONFIRM].

Delivery

Delivery is arranged individually. You pay the actual delivery cost; the exact amount is communicated and agreed with you before payment is made.

Delivery provider: [TO CONFIRM].

Country-specific delivery rates: [TO CONFIRM].

Expected delivery times: [TO CONFIRM].

Collection at Søndagsmarkedet i Ingensgate, Oslo, and how it is arranged: [TO CONFIRM].

Cancellation and right of withdrawal

Applicable statutory withdrawal rights for consumers will be respected.

Exact withdrawal period and how to notify a withdrawal (including any withdrawal form): [TO CONFIRM].

Cancellation before dispatch: [TO CONFIRM].

Returns and refunds

Return process and return address: [TO CONFIRM].

Who pays return postage: [TO CONFIRM].

How and when refunds are made: [TO CONFIRM].

Whether opened or used scented wax products can be returned: [TO CONFIRM].

Faulty items and statutory consumer rights

These terms do not limit any rights you have as a consumer under mandatory law.

Description of complaint rights for faulty or damaged items and the complaint deadline: [TO CONFIRM].

Dispute resolution body (e.g. Forbrukertilsynet / Forbrukerrådet) and EU online dispute information: [TO CONFIRM].

Product safety

Safety guidance for candle holders and wax decorations (e.g. never leave a flame unattended): [TO CONFIRM].